Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at carolyn@perrypencilandpaper.com. If your return is accepted we will send you instructions on how and where to send your package. All returns require pre-authorization. Any items returned without pre-authorization will not be eligible for refund or store credit.

You can always contact us for any return question at carolyn@perrypencilandpaper.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Customized/personalized or made-to-order items cannot be returned.

All sale items are final sale and cannot be exchanged or returned (sale items include any reduced price item and all items in the SALE collection).

Gift cards cannot be returned or refunded. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.